Please note that Hotel Grand Chancellor - Auckland City requires NZD 250 credit card pre-authorization or cash deposit upon check-in to cover any incidental charges. This will be collected by credit card, debit card or cash. You will be reimbursed on check-out. Your deposit will be refunded in full by the same method of deposit payment, subject to an inspection of the room. Pre-Authorisations - Under normal circumstances, banks should be releasing this hold when the pre-authorisation has been cancelled by us. Occasionally some banks are unable to release the hold immediately and may reflect on your account for 4 - 7 working days (depending on the bank of issue). The hold will then automatically disappear from your account meaning you would not see money coming in - the pending transaction would go away.

Guests are required to provide a photo ID and credit card upon check-in. We do not accept credit card/debit card payments over the phone.

Following credit card surcharges apply:

Visa, Mastercard or JCB - 1.9%

American Express - 3.35%

Please note that parking is limited, charges apply, and bookings are essential. Please contact the property in advance to book using the contact details found on the booking confirmation.

Please note that this hotel has a strict "No Party Policy". Any violation of this policy will result in immediate eviction from the property and additional cleaning fees will be charged.

Please note that all Special Requests are subject to availability and additional charges may apply.

This property does not accommodate bachelor(ette) or similar parties.

The swimming pool/Fitness Centre opens from 6 am to 10 pm daily.

The sauna opens from 6 am to 10 am and 3 pm to 10 pm daily.

Eating/ Drinking and smoking are not allowed in the recreation area. Strictly no alcohol allowed in the recreation area. Children under 15 years of age must be always accompanied by an adult.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el check-in. Ten en cuenta que todas las Peticiones especiales están sujetas a disponibilidad y puede haber cargos adicionales.

En este alojamiento no se pueden celebrar despedidas de solteros(as) ni fiestas similares.

No se puede hacer ruido de 23:00:00 a 06:00:00.

Huéspedes menores de 18 años sólo pueden hospedarse si son acompañados por alguno de sus padres o tutor legal.

Se solicita un depósito contra daños de NZD 250 al llegar. Se cobrará mediante tarjeta de crédito. Se te reembolsará después del check-out. El depósito se reembolsará por completo mediante tarjeta de crédito una vez revisado el alojamiento.